Privacy Policy


We value the trust you place in Vastrame.com. That  why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. By registering with  Vastrame.com, you acknowledge your acceptance of the terms of this  policy, your consent to provide required personal information and that any information provided by you through Vastrame.com is provided under a lawful contract.  

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

1. COLLECTION OF PERSONALLY IDENTIFIABLE


INFORMATION:
We collect personally identifiable information (email address, name, phone number, etc.) from  you when you set up account with Vastrame.com.  While you can browse some sections of our  site without being a registered member, certain activities (such as placing an order) do require registration.


2. USE OF DEMOGRAPHIC AND PROFILE DATA:


We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service;  ollect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually  mprove our product and service offerings, we collect and analyse  emographic, profile and usage data about our users activity on our website. We identify and use your IP  address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences. Cookies a  cookie is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Vastrame.com places both  ermanent and temporary cookies in your computer  hard drive.  vastrame.com cookies do not contain any  of your personally identifiable information. You may choose to disable the cookies using the settings in your computer system. However, if you do so, you may not be    able to use the full functionality of the site.


3. SHARING OF PERSONAL INFORMATION:


We may share personal information with our other entities/agencies and affiliates to: help  detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or  multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services  that you request where such services are provided by more than one corporate entity or for analytical and IT services. Those entities and affiliates may not market to you as a result of  such  sharing unless you explicitly opt-in. We may disclose personal information if required to do so by law or in the good faith belief that  such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal  process. We may disclose personal information to law enforcement offices, third party rights  owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. Vastrame.com and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. Any third party with whom we share the information shall maintain reasonable level of confidentiality and data security as required under law.


4. LINKS TO OTHER SITES:


Our site links to other websites that may collect personally identifiable information about you. Vastrame.com is not responsible for the privacy practices or the content of those linked websites.


5. DELIVERY CONFIRMATION:

 

You shall immediately notify the Website upon Delivery or non-Delivery within the prescribed time period. If you fail to provide such notification/ confirmation of receipt or non-receipt of an item within [7] days of expiry of the Delivery time prescribed in the above clause, it shall be construed as a deemed Delivery in respect of that Transaction and the Transaction Price shall not be refunded. In case of Cash on Delivery Transactions or if the seller is availing Vastrame  Logistics services, the Company will update the shipment Delivery status on a periodic basis  and the Buyer is not required to confirm receipt of items. Vastrame.com provides all users with the opportunity to opt-out of receiving  non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information fromall Vastrame.com lists and newsletters, please visit http://www. Vastrame.com/


6. ADVERTISEMENTS ON VASTRAME.COM:


We use third-party advertising companies to serve ads when you visit our website. These  companies may use information (not including your name, address, email address,  or telephone number) about your visits to this and other websites in order to provide advertisements about goods andservices of interest to you.

 
7. CONTACT OUR PRIVACY DEPARTMENT?


Should you have any discrepancies or grievances or questions regarding this statement or with respect to personal identifiable information provided by you, please contact our grievance  officer at the following address: support@vastrame.com


8. DELIVERY:


The time within which the seller or the Company (if the seller is availing Vastrame Logistics services) is required to ensure Delivery of the items to the buyer shall be calculated from the time the seller/Company enters the Dispatch Details on the Website i.e. within 7 days from entering the Dispatch Details for delivery within India and within 21 days from entering the Dispatch Details for delivery outside India or such other timeline as may have been agreed upon between the buyer and seller and intimated on the Website.


9. RETURN AND REFUND RETURN

You must inform us of your intention to replace/return the item to us within 7days of receipt of  the product.


· Inform us on Mail: Vastrame@gmail.com (Customer Care mail id)
· Inform us on Call: 84608 83608(Customer Care Phone Number)
· Mon-Fri between 09:30 AM to 6:30 PM in the following circumstances


1. Defective/Incorrect product replacement


2. Return/Cancellation of a product you no longer want REFUND


We can refund you when the seller notifies us of the receipt of the item back from you or the  online tracking shows as delivered to our address. Remember that items have to be returned to  sellers directly by you (self-ship). Once we get notification of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank  Holidays).


1. You will receive a full refund of the amount you paid, either via Online Transactions (for  card payments and net banking) or via NEFT payment (for COD payments). 

2. Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.


3. If the order is cancelled, lost or un-delivered to your preferred location/address, we willrefund the complete order amount including shipping charges.

 

4. COD Charges Dedicated in you Total amount when you have place COD Order